FAQ

Frequently Asked Questions

Got questions? We have got answers. Here is everything you need to know about shopping with 11fit.

🚚 Shipping & Delivery

How long will it take to receive my order?

We dispatch all orders directly from our Rohtak factory within 24-48 hours. Depending on your location, delivery typically takes 3 to 5 business days for Metro cities, and 5 to 7 business days for the rest of India.

How can I track my package?

As soon as your order leaves our facility, you will receive a tracking link via Email and WhatsApp/SMS. You can use this link to track your activewear right to your doorstep.

Do you offer free shipping?

Shipping charges are calculated transparently at checkout based on your pincode and order weight. We often run free shipping promotions, which will be clearly displayed on the top banner of our website!

πŸ”„ Returns & Exchanges

What if the size doesn't fit me perfectly?

No worries! We offer a hassle-free 7-day exchange policy. Just ensure the item is unworn, unwashed, and the tags are still attached. Contact our support team, and we will arrange a size exchange for you.

What is your refund policy?

We accept returns within 7 days of delivery for any manufacturing defects or sizing issues. Once we receive and inspect the returned item, a refund will be credited to your original payment method (or bank account for COD orders) within 5-7 business days.

How do I initiate a return?

Simply email us at support@11fit.in or WhatsApp us at +91 98965 07407 with your Order ID and a few photos of the product. Our team will arrange a quick doorstep pickup.

πŸ’³ Payment Methods

Do you accept Cash on Delivery (COD)?

Yes, we do! Cash on Delivery is available across most Indian pincodes. You can pay our delivery executive in cash or via a UPI scanner when they hand you the package.

Is it safe to pay online on 11fit.in?

Absolutely. Our checkout is 100% secure. We use RBI-approved, bank-grade encrypted payment gateways to process UPI, Credit/Debit cards, and Net Banking. We never store your payment data.

πŸ‘• Our Products

Where is 11fit activewear manufactured?

All 11fit products are proudly manufactured in-house at our parent company's (Espon Clothing Pvt. Ltd.) state-of-the-art factory in Rohtak, Haryana. Buying from us means you get factory-direct quality without the retail markup.

How do I know my correct size?

Every product page has a detailed "Size Chart" link right next to the size selection buttons. We recommend comparing these measurements with a well-fitting piece of activewear you already own.

Still have questions? We are here to help!
Drop us an email at support@11fit.in or chat with us on WhatsApp (+91 98965 07407).